Terms & Conditions

Customers must provide accurate and complete information, including their name, mobile number, delivery address and location/pincode, while placing an order.

Customers are responsible for ensuring that the delivery address and contact details provided are correct.

Phadke Organic Farm serves customers across different locations, including Koregaon, Wai, Satara, Pune, Mumbai and other serviceable areas.

Order-taking and delivery schedules may vary by location based on harvesting, packing and transportation requirements.

Customers must place their order within the ordering window displayed for their selected location. The applicable delivery date and delivery window will be displayed in the website based on the customer’s selected location or pincode.

Phadke Organic Farm reserves the right to limit delivery to designated serviceable areas.

There is currently no minimum order value, unless otherwise specified on the website for a particular location or product.

We aim to provide fresh, naturally and organically grown farm produce.

Prices are displayed on the website and may be changed from time to time. We endeavour to maintain stable prices wherever reasonably possible.

Product availability may vary depending on seasonal production, weather and farm conditions.

Customers may pay using the payment options made available on the website, including online payment through Razorpay and, where available, Cash on Delivery (COD).

For online payments, an order will be considered confirmed only after successful payment confirmation.

If an online payment is deducted but the order is not successfully confirmed, the amount will be refunded through the applicable payment mechanism, subject to the payment gateway/banking process.

Customers may cancel an order up to the cancellation deadline displayed for their location/order.

Once harvesting, processing or packing of the order has commenced, cancellation may not be permitted.

Any eligible refund arising from an approved cancellation will be processed through the applicable payment method, subject to the Refund Policy.

Our products are fresh and naturally grown. As they are minimally processed and may not contain chemical preservatives, their appearance, size and shelf life may naturally vary.

If a product is received in a damaged, spoiled or unacceptable condition, the customer must report the issue within 12–24 hours of delivery, along with clear photographs of the product, through the website or the designated WhatsApp/contact channel.

After verification, Phadke Organic Farm may, at its discretion:

• provide a replacement in the next eligible delivery; or
• provide a refund/cashback to the original payment method or applicable method.

Approved online refunds are generally processed within 3–5 business days, subject to the payment gateway and banking timelines.

Customers are responsible for appropriately storing products after delivery.

Fresh vegetables, fruits, dairy, bakery and other perishable products should be stored as instructed or under appropriate conditions, including refrigeration where applicable.

Phadke Organic Farm will not be responsible for deterioration caused by improper storage, handling or delayed consumption after delivery.

Customers are responsible for reviewing product information and ingredients, particularly for processed food products.

Customers with food allergies or dietary restrictions should check the ingredients and suitability of the product before consumption.

Phadke Organic Farm shall not be responsible for individual allergic reactions or health issues arising from consumption where appropriate product/ingredient information has been provided.

Phadke Organic Farm shall not be liable for delay, non-availability, modification or cancellation of an order caused by circumstances beyond its reasonable control, including extreme weather, floods, drought, natural disasters, transportation disruptions, strikes, government restrictions or other unforeseen events.

Where applicable, customers will be informed and may be offered an alternative product, rescheduling or an eligible refund.

To the extent permitted by applicable law, Phadke Organic Farm’s liability in relation to any specific order shall not exceed the amount actually paid by the customer for that order.

The Phadke Organic Farm name, logo, website content, photographs, designs, text and other materials are the intellectual property of Phadke Organic Farm or its respective owners.

They may not be copied, reproduced, modified or commercially used without prior written permission.

Customer information collected through the website will be handled in accordance with our Privacy Policy.

Phadke Organic Farm may update these Terms & Conditions from time to time. The updated version will be published on the website and will become effective from the date specified therein.

These Terms & Conditions shall be governed by the applicable laws of India.

Any dispute relating to the use of the website or an order shall, subject to applicable law, be subject to the jurisdiction of the competent courts at Koregaon/Satara, Maharashtra.

For questions, order-related assistance, complaints or support, please contact:

Phadke Organic Farm
Contact Person: Anushree / Amit Phadke
Location: Koregaon, Satara, Maharashtra
Phone:  +91 9423992088
Email: PhadkeOrganicCustomercare@gmail.com

By using the Phadke Organic Farm website or placing an order, you acknowledge that you have read, understood and agreed to these Terms & Conditions.