Effective Date: 1 Oct 2026
This policy explains where and how Phadke Organic Farm delivers your orders from www.phadkeorganic.com . Because we sell fresh, perishable produce, our delivery process is built around harvesting, packing and transport schedules.
1. Serviceable Areas
We currently deliver to Koregaon, Wai, Satara, Pune and Mumbai, and other areas shown as serviceable on the Website. Enter your pincode & other required details at checkout to confirm whether we deliver to you. We deliver only within India and do not offer international shipping. We may add or remove serviceable areas from time to time.
2. Ordering Window and Delivery Schedule
Delivery days and order cut-off times depend on your location. Please place your order before the cut-off for your area. The exact delivery date and delivery window applicable to your order are shown at checkout page and in your order confirmation. Orders placed after the cut-off are scheduled for the next available delivery day/schedule for your location. Delivery timings are estimates and may vary slightly due to harvesting, traffic or weather.
3. Order Confirmation
For online payments, your order is confirmed only after successful payment confirmation & generated invoice.
4. Delivery Charges
Delivery charges vary by location. Any applicable delivery charge is shown at checkout before you pay.
5. How We Deliver Orders
Products are packed fresh and delivered by our delivery team or trusted delivery partners to the address you provide at checkout. Our delivery person may contact you by phone on the day of delivery. Please keep your phone reachable.
6. Accurate Address and Availability
Please make sure your delivery address, pincode, phone number & other details entered at checkout are correct and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete details. Someone should be available to receive the order during the delivery window, as the products are perishable.
7. Checking Your Order on Delivery
Please check your order when you receive it. If any product is damaged, spoiled, missing or not as expected, report it within 12 – 24 hours of delivery with clear photographs through the Website/app or WhatsApp/contact channel below. Replacements and refunds are handled as per our Cancellation & Refund Policy.
8. Delays and Unforeseen Events
Delivery may be delayed or modified due to circumstances beyond our control, such as extreme weather, floods, crop or harvest conditions, transport disruption, strikes or government restrictions. We will inform you where possible and may offer rescheduling, an alternative product or a refund for the affected items if possible.
9. Product Availability
Availability depends on seasonal production and farm conditions. If an item you ordered is unavailable, we will inform you and offer a substitute, or refund the amount for that item to your original payment method.
10. Contact Us
For questions, order-related assistance, complaints or support, please contact:
Phadke Organic Farm
Contact Person: Anushree / Amit Phadke
Location: Koregaon, Satara, Maharashtra
Phone: +91 9423992088
Email: PhadkeOrganicCustomercare@gmail.com
